Refund Policy

Our approach to refunds and cancellations for Om.AI services.

Our Commitment to Fair Refunds

At Om.AI, we strive to provide the best spiritual and astrological guidance possible. This policy outlines our approach to refunds and cancellations for our Scripture Premium subscription and services.

Quick Refund Summary

You can request a full refund within 24 hours of your initial purchase through Google Play Store. After 24 hours, refunds are subject to Google Play Store's standard refund policy.

Scripture Premium Subscription

Our Scripture Premium subscription (₹99/month) provides unlimited access to detailed astrological analysis, compatibility reports, and personalized spiritual guidance.

Refund Eligibility

Refunds may be considered in the following circumstances:

  • Technical issues: Preventing access to premium features
  • Service unavailability: Extended downtime or service disruptions
  • Billing errors: Incorrect charges or pricing issues
  • Duplicate charges: Accidental multiple subscriptions
  • Initial trial: Within 24 hours of first subscription

Non-Refundable Items

The following are generally not eligible for refunds:

  • Completed astrological consultations
  • Generated birth charts and reports
  • Used premium features
  • Partial subscription periods
  • Compatibility reports already accessed
  • Scriptural guidance already received

How to Cancel Your Subscription

1
Open Google Play Store

Go to your Google Play Store app or visit play.google.com/store/account/subscriptions

2
Find Your Subscription

Look for "Om.AI Scripture Premium" in your active subscriptions list

3
Cancel Subscription

Tap "Cancel subscription" and follow the prompts to confirm cancellation

How to Request a Refund

Contact Support

Email us at support@omai.app with your refund request

Provide Details

Include your account email, purchase date, and reason for refund request

Review Process

Allow 2-3 business days for our team to review your request

Important Notes

  • Auto-Renewal: Your subscription automatically renews unless cancelled at least 24 hours before the current period ends
  • Billing Cycle: Billing occurs at confirmation of purchase and repeats monthly
  • Cancellation Effect: You'll continue to have access to premium features until the end of your current billing period
  • Google Play Refunds: For purchases made through Google Play, refunds are ultimately governed by Google Play Store's refund policy
Need Help with Refunds?

Our support team is here to assist you with any refund-related questions.

Contact Support View FAQ

This refund policy is effective as of 06/08/2024 and applies to all Om.AI services.